Refund Policy

CASEY BUILDING GROUP LLC is committed to transparency and fairness in all financial matters related to our construction and remodeling services. This Refund Policy outlines our approach to project deposits, cancellations, and refund requests. All financial arrangements are subject to the specific terms outlined in your signed project contract.

1. Project Deposits

Most construction and remodeling projects require an initial deposit prior to project commencement. Deposit structures vary based on:

• Total project size and estimated duration
• Material procurement requirements and lead times
• Permit application and processing costs
• Scheduling and resource allocation commitments
• Subcontractor engagement requirements

Specific deposit amounts, payment schedules, and milestone payment structures will be clearly documented in your project contract prior to any work commencing.

2. Cancellation Policy

Clients requesting project cancellation prior to material purchases or project commencement may qualify for a partial refund of their deposit, less any costs already incurred for project planning, design work, permit applications, or administrative processing. The refundable amount will be determined by the stage of project preparation at the time of cancellation request and will be assessed on a case-by-case basis in accordance with your signed contract.

3. Non-Refundable Items

The following costs are generally non-refundable once incurred, regardless of cancellation timing:

• Materials that have been purchased, ordered, or custom-fabricated for your project
• Completed labor hours and work performed up to the cancellation date
• Design preparation, drafting, and planning services rendered
• Permit application fees and municipal processing costs
• Custom planning services, architectural drawings, or engineering consultations
• Subcontractor mobilization fees and cancellation costs
• Equipment rental or delivery fees already incurred

4. Project Scope Changes

Client-directed changes to project scope, materials, or specifications after contract execution may result in additional costs. These changes will be documented through a written change order process and must be approved by both parties before implementation. Scope reductions requested after materials have been ordered may not result in cost reductions due to material procurement commitments.

5. Workmanship Concerns

Casey Building Group LLC stands behind the quality of our workmanship. If you have concerns about the quality of completed work, please contact us within 30 days of project completion. We will assess the concern and, where workmanship deficiencies are confirmed, remedy the issue at no additional cost. Workmanship warranty terms will be specified in your project contract.

6. Refund Review Process

All refund requests are reviewed individually based on the specific circumstances, project status at time of request, costs already incurred, and the terms of your signed contract. To initiate a refund request, please contact us in writing at info@casbgroup.com with your project details and the reason for your request. We will acknowledge your request within 5 business days and provide a determination within 15 business days.

7. Refund Processing Times

Approved refunds will be processed using the original payment method where possible. Processing times may vary: check refunds typically require 7–14 business days; electronic transfer refunds typically require 3–7 business days. We will communicate the expected timeline upon approval of your refund request.

8. Dispute Resolution

In the event of a refund dispute, both parties agree to first attempt resolution through good-faith negotiation. If a mutually agreeable resolution cannot be reached, disputes shall be resolved through binding arbitration in Saint Louis, Missouri, in accordance with the rules of the American Arbitration Association, unless otherwise specified in your project contract.

9. Policy Modifications

This Refund Policy may be updated without prior notice. The policy in effect at the time of your project contract execution will govern your specific engagement. We recommend reviewing this policy prior to signing any project agreement.